Refund and Returns Policy
Returns & Exchanges
For details on our return policy, please visit our Returns C Exchanges page.
If you have any additional questions or concerns about shipping, feel free to contact us at lab@cellagenix.com.
Cellagenix Return s Exchange Policy
At Cellagenix, every product is crafted in small batches with care and precision to meet the high standards of skincare professionals and their clients. Because our formulations are made fresh and designed for professional use, maintaining product integrity is our top priority. As such, all professional purchases—including wholesale and white label orders— are final sale.
Final Sale Policy
We’re unable to accept returns or exchanges on professional orders, including both Cellagenix-branded and white-labeled products—unless an item arrives damaged or incorrect.
Damaged or Incorrect Shipments
If something’s not right with your order, we’ll make it right.
Please contact us within 5 business days of delivery by emailing
lab@cellagenix.com with your order number and photos of the issue.
Once confirmed, we’ll issue a replacement or store credit as appropriate.
Why We Don’t Accept Returns or Exchanges
Because our products are made in small batches and intended for
professional use, they cannot be restocked or resold once they leave our
facility. This ensures that every skincare professional receives fresh, effective, and uncompromised formulations.
We’re Here to Help
If you have any questions before placing your order, our team is always happy to support you. We’re here to help you select the right products for your practice and your clients.
Email us at: lab@cellagenix.com
Call us at: (831) 204-0741
We look forward to helping you take your business—and your brand—to the next level!